Your new company

A leading supplier of services and network maintenance based in Blackburn are now looking to recruit within their Customer Service Manager. The purpose of this role is to Partner the Connections team to drive improvement across the board of Customer Satisfaction and increasing their understanding of the Customer Insights, trends, and behaviours, providing coaching and support to improve the overall customer experience.This role is Monday to Friday 9am - 5pm fully office based.

Your new role

As Customer Service Manager your duties will be:

Support and drive a cultural shift within the Connections areas to deliver a 10/10 customer experience
Be the voice of the customer and drive performance through customer feedback.
You will work collaboratively with the Connections team to analyse data, trends and behaviours and recommend / deliver improvements to achieve a sustainable Customer Satisfaction performance.
Along with identifying future trends and prediction of customer behaviour and evaluating the impact and business benefit, you will be working within a team of 10 and reporting to the Customer and Community manager.

What you'll need to succeed

To be successful in securing this position, you should have extensive Customer Management experience with an understanding of customer journey and delivery. Including strong client management, ability to influence at senior leadership level and must have excellent communication skills. You should also be confident with using Microsoft Office, however advanced Excel and SAP experience will be required, along with the ability to interpret and deliver information to non-technical colleagues.

What you'll get in return
In return, you will be paid a competitive annual salary ranging from 30,000 + plus annual bonus.

You will also be entitled to Health Care.
25 days annual leave, plus bank (annual leave increasing up to 30 days during length of service)
Pension scheme of 3% employee - 7% employer
You will be joining a successful growing business during an exciting period, as well as receiving training and support, which will allow you to further develop your own skills and experience.

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